Suporte

Need help? Start with the FAQ below, or email us directly.

Contact

For bugs, questions, refund inquiries, or feature requests:
moduxiss@gmail.com

We aim to reply within 1–2 business days. Including your iPhone model, iOS version, and app version (Settings → General → About) helps us debug faster.

Frequently Asked Questions

The app didn't detect a face in my photo. Why?

Face detection works best with bright lighting, the face fully visible (no sunglasses, masks, or hands), and faces that aren't extreme profiles. If detection fails, try a clearer or more brightly lit photo, or get closer to the camera.

Can I add letters to other parts of the face (nose, mouth)?

Yes! After K-emoji places hangul over the eyes automatically, tap the + Add button in the editor to add more letters anywhere on the photo. You can drag, pinch to resize, and rotate them freely.

Como o K-emoji é gratuito?

O K-emoji é mantido por anúncios fornecidos pelo Google. Você recebe o app completo de graça — sem compras no app, sem assinaturas, sem marcas d'água. Suas fotos são processadas 100% no seu dispositivo.

Posso remover os anúncios?

Atualmente não há opção para remover os anúncios. Podemos oferecer uma opção sem anúncios no futuro.

Background mode isn't working well. Why?

Background mode separates you from the background using on-device segmentation. It works best when:

• The subject (you) and background have good contrast
• Lighting is even — not too dim, not strongly backlit
• Hair, fingers, and edges are clearly defined

If the cutout looks rough, try Face mode instead, or pick a photo with a plainer background.

Are my photos sent to a server?

No. All face detection, background segmentation, and image processing happens entirely on your iPhone. K-emoji has no servers that handle image data. See our Privacy Policy for the full breakdown.

What languages does K-emoji support?

The app interface is available in 18 languages: English, Korean, Japanese, Spanish (Latin America), Portuguese (Brazil), Indonesian, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional), Arabic, Hindi, Filipino, French, Malay, Hebrew, Turkish, and Russian. The app uses your iPhone's system language automatically.

What devices does K-emoji support?

iPhone running iOS 17 or later. The app is built for iPhone but also runs on iPad in compatibility mode.

Can I delete my data?

K-emoji doesn't store your photos or personal data anywhere — there's nothing for us to delete. The saved photos in your iOS Photos library are yours; delete them anytime from the Photos app.

How do I report a bug?

Email moduxiss@gmail.com with:

• What you were trying to do
• What happened instead
• iPhone model + iOS version + K-emoji version (Settings → General → About)
• A screenshot if relevant (no need to send the original photo)